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Education Support
Services, #29140
Occupational Family: Educational and
Media
Pay Band Range: 1 - 4
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Concept of Work
This Career Group provides career
tracks for teacher aides, museum
interpreters, extension agents, education services specialists, and
education program coordinators
who provide support to educational programs,
job training and community service for schools, colleges and universities,
businesses, residential facilities, museums, and the public. Employees
perform duties that range from trainee to advanced roles.
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Roles Comprising This Group
These roles describe the collective
characteristics of the work performed by employees in the Education
Support Services Career Group. The roles define
the typical career paths for employees who pursue careers such as teacher
aides, museum
interpreters, extension
agents, education
services specialists, and
education program coordinators.
Although all of these occupations provide educational
support services, each warrants a separate career track. Each of these
career paths requires different knowledge, skills, and abilities and would
not naturally lead to the other for career progression. However, a role
for each of these occupations represents different levels of work, or
career progression. Career paths may exist within a single role, extend
to other roles in this Career Group, or to roles in other occupationally
related Career Group.
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PAY
BAND
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PRACTITIONER ROLES
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ROLE
CODE
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MANAGEMENT ROLES
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ROLE
CODE
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1
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Education Support
Assistant
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29141
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2
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Education Support
Specialist I
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29142
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3
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Education Support
Specialist II
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29143
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4
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Education Support
Specialist III
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29144
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Role Descriptions
These roles are distinguished based upon the Compensable
Factors of Complexity, Results, and Accountability and are used for position
classification. These factors should be used for classification and compensation
analysis. Recruitment and selection standards must be based on knowledge,
skills, and abilities as indicated in the Employee Work Profile.
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Education Support Assistant
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Code: 29141
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Pay Band: 1
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SOC: 25-0000*
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| The Education
Support Assistant role provides career tracks
for teacher aides and
others performing
support activities such as locating, enrolling and explaining programs
for designated clients, based on their needs and learning modes, on
methods to improve their knowledge, skills and utilization of available
program resources. Duties are well defined and range from trainee
to journey level. |
| COMPLEXITY |
- Applies knowledge of basic principles and applications of the
assigned program area(s).
- Ability to adapt resource information to the needs of the clients
and related audiences.
- Ability to motivate and educate in proper techniques to enhance
physical/economic well being.
- Duties include identifying available community resources; providing
basic technical assistance/guidance and instruction to clients
individually and/or in groups; maintaining records and reports
on program planning and evaluation; presenting written presentations
to staff, advisory groups and others; and providing assistance
to a wide range of educational programs.
- Frequent contact with general public, program personnel, agencies
and organizations within assigned geographic area(s)and targeted
program audiences to explain services and provide and obtain information.
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| RESULTS |
- Agency's effort to provide extension services
to targeted populations is enhanced.
- Client's knowledge of techniques to maximize
the use of resources and better their standard of living.
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| ACCOUNTABILITY |
- Limited judgment and decision-making within
clearly defined procedures.
- Performs well-defined duties.
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Education Support Specialist I
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Code: 29142
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Pay Band: 2
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SOC: 25-0000*
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| The Education
Support Specialist I role provides career
tracks for museum interpreters,
demonstrators and others performing entry-level
to journey-level specialists duties. Employees disseminate information
to visitors, targeted audiences, program participants and the public.
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| COMPLEXITY |
- Applies knowledge of agency program or assigned
area.
- Ability to memorize and communicate information.
- Ability to provide interpretive demonstrations
to visitors.
- May require some skill in fabricating, repairing
and maintaining historic items of the assigned time period.
- Duties are routine with little variation
and may include presenting specialized demonstrations and programs,
providing information to various audiences, and explaining and
conducting guided tours to visitors
- May present specialized programs to various
audiences.
- Frequent public/ participant contact for
presentation and information exchange.
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| RESULTS |
- Visitors receive accurate site information
and quality customer service.
- Attendance and revenues are increased.
- Agency's image is enhanced.
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| ACCOUNTABILITY |
- Judgment and decision-making within clearly
defined procedures.
- Performs defined duties.
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Education Support Specialist II
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Code: 29143
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Pay Band: 3
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SOC: 25-0000*
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| The Education
Support Specialist II role provides career
tracks for education services
specialists whose duties ranges from entry-level
to journey-level working within a defined region or identified area
of an agency. Employees perform a variety of administrative and programmatic
duties in support of educational programs. |
| COMPLEXITY |
- Applies knowledge of educational techniques,
methodologies and program planning.
- Applies knowledge of specialized program
areas.
- May require knowledge of state and federal
financial aid regulations.
- Responsibilities include preparation, presentation
and maintenance of museum exhibitions; coordination and supervision
of museum educational programs; planning, implementing, and evaluating
a segment of an educational program; or program activities in
support of enrollment services, student recruitment, financial
aid, career planning/placement and student life/activities.
- Contacts include the general public, students,
parents, faculty, staff, financial institutions, schools, community
organizations, businesses, entertainment agents, and subject professionals
to coordinate public education efforts, to exchange information,
and to assess interests and aptitudes.
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| RESULTS |
- Accurate information and quality customer
service.
- Programs are maintained and agency image
is promoted.
- Programs function effectively and efficiently
and record keeping is accurate.
- Program participation and revenue are increased.
- Appropriate distribution of financial aid,
scholarships and related student services.
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| ACCOUNTABILITY |
- May train, supervise and evaluate work of
supporting staff.
- May direct activities or assignments of volunteer
groups and work study students.
- Works independently within applicable policies
and procedures.
- May serve on agency teams/committees for
program planning and coordination.
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Education Support Specialist III
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Code: 29144
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Pay Band: 4
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SOC: 25-0000*
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| The Education
Support Specialist III role provides career
tracks for education services
coordinators or specialists,
such as extension agents
or certification analysts
performing journey to advanced level responsibilities.
Employees serve as a resource, advisor, coordinator, supervisor and/or
educator in the delivery of designated educational or interpretive
programs and support localities in their efforts to assess program/service
needs. |
| COMPLEXITY |
- Applies knowledge of specialized program
areas and/or interpretive/educational methodology.
- May require knowledge of project planning,
financial and grant accounting principles, or statistical analysis
and interpretation.
- May require considerable knowledge of the
principles of adult education and/or state and federal financial
aid regulations.
- Responsibilities include reviewing credentials
and issuing teacher licenses; conducting educational-based research
analyses, identifying problem areas, and compiling statistical
data to support program goals and objectives; coordinating complex
activities in support of student enrollment services, financial
aid, career planning/ placement and student life/activities; and/or
developing, implementing, promoting and evaluating statewide policies
and assigned educational programs.
- Contacts include the public; students; parents;
schools; faculty; staff; financial institutions; national, state
and local health organizations; civic and professional organizations;
businesses; special interests groups; and subject professionals
to provide educational information and technical assistance, to
discuss career opportunities, to assess interests and aptitudes,
and promote programs.
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| RESULTS |
- Public awareness, knowledge and support of
designated program are enhanced.
- Participation and enrollment in programs
are increased through quality customer service.
- Agency image is enhanced, revenue is increased,
and goals and objectives are accomplished.
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| ACCOUNTABILITY |
- Independent action within guidelines.
- Interprets and applies policies and procedures.
- May train, supervise and evaluate work of
staff.
- May lead or oversee the work of interns and/or
volunteers.
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*Statistical Reporting
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| This Career Group includes, but is not limited to the
following Standard Occupational Classifications: |
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| 25-0 |
Education, Training, & Library
Occupations |
| 25-9021 |
Farm & Home Management Advisors |
| 25-9041 |
Teacher Assistants |
| 25-9099 |
Education, Training & Library
Workers, All Others |
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| Previous class titles (listed by new role title). |
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Educational Support Assistant
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CLASS
CODE
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CLASS TITLE
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GRADE
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81061
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Extension Technician
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3
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34121
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Teacher Aide
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3
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Educational Support Specialist I
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CLASS
CODE
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CLASS TITLE
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GRADE
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36262
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Historic Site Interpreter B
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4
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36263
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Historic Site Crafts Demonstrator
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5
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Educational Support Specialist II
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CLASS
CODE
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CLASS TITLE
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GRADE
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36031
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Museum Historical Interpreter
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6
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36131
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Fine Arts Museum Educational Aide
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6
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31111
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Extension Center Assistant A
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6
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34011
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Enrollment Services Assistant
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7
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36132
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Fine Arts Museum Education Assistant
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7
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36032
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Museum Historical Lead Interpreter
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7
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34012
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Enrollment Services Specialist
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8
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36033
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Museum Interpretive Specialist
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8
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35051
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Health Educator
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8
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36209
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Science Museum Educator
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8
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34081
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Student Services Specialist
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8
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Educational Support Specialist III
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CLASS
CODE
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CLASS TITLE
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GRADE
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31112
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Extension Center Assistant B
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9
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34127
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Choral Music Technical Director
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9
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36208
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Science Education Program Coordinator
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9
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36291
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History Education Coordinator
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9
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36034
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Museum Site Interpretive Team Leader
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9
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34013
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Enrollment Services Coordinator
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10
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36035
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Museum Site Interpretive Supervisor
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10
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36292
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History Education Coordinator Senior
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10
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35052
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Health Educator Senior
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10
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34082
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Student Services Coordinator
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10
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34123
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Teacher Certification Analyst
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10
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81073
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Extension Agent
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11
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35053
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Health Education Coordinator
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11
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