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Administrative and Office Support, #19010
Occupational Family: Administrative Services
Pay Band Range: 1 - 3
Concept of Work
This Career Group provides
career tracks for office
and
administrative support occupations that
perform, lead, or supervise a variety of administrative, program, technical,
clerical, or office support activities. Employees perform duties ranging
from entry level to first-line supervisory level. Employees apply knowledge
of the program to which they are assigned, including general office/program
policies and procedures, equipment, and customer service delivery needs.
Roles Comprising This Group
These roles describe the collective
characteristics of the work performed by employees in the Administrative
and Office
Support Career Group. These roles define
the typical career paths for administrative and office support occupations
who pursue careers such as office
assistants, financial
technicians, claims
technicians, medical records technicians, postal service clerks,
procurement technicians,
human resource assistants,
and executive secretaries.
Although all of these are administrative and office support
occupations, each warrants a separate career track. Each of these career
paths requires different knowledge, skills, and abilities and may not
naturally lead to the other for career progression. However, a role for
each of these occupations represents different levels of work or career
progression. Career paths may exist within a single role, extend to other
roles in this Career Group, or to roles in other occupationally related
Career Groups.
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PAY BAND
|
PRACTITIONER ROLES
|
ROLE CODE
|
MANAGEMENT ROLES
|
ROLE CODE
|
|
1
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Administrative and Office
Specialist I
|
19011
|
|
|
|
2
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Administrative and Office
Specialist II
|
19012
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|
|
|
3
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Administrative and Office
Specialist III
|
19013
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|
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Role Descriptions
These roles are distinguished based upon the Compensable
Factors of Complexity, Results, and Accountability and are used for position
classification. These factors should be used for classification and compensation
analysis. Recruitment and selection standards must be based on knowledge,
skills, and abilities as indicated in the Employee Work Profile.
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Administrative and Office Specialist I
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Code: 19011
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Pay Band: 1
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SOC: 43-0000*
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The Administrative
and Office Specialist I role provides
career tracks for operational and administrative support specialists such
as the office support
aides or postal
aides providing entry-level support by
performing well-defined office duties of a routine and repetitive nature
under close supervision. The range of duties includes, but is not limited
to, alphabetizing, filing, photocopying, sorting, delivering mail, and/or
routine document processing.
Administrative and Office Specialist I
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COMPLEXITY
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- Performs routine office support activities.
- Work environment is structured.
- Varies very little from detailed, specific instructions.
- Applies knowledge of basic office practices, procedures and
equipment (e.g. telephone, postage meter, computer, fax, copier,
etc.).
- Applies knowledge of grammar, punctuation, spelling, and basic
mathematics.
|
|
RESULTS
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- Errors subject to corrective procedures.
- Office Support activity (e.g. delivering mail, greeting public)
is customer services oriented.
|
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ACCOUNTABILITY
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- Refers most questions and problems to higher levels.
- Responsible for performing well-defined clerical and office
support tasks and responding to others according to specific guidelines.
|
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Administrative and Office Specialist II
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Code: 19012
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Pay Band: 2
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SOC: 43-0000*
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The Administrative
and Office Specialist II role provides
career tracks for operational and administrative support specialists such
as office support
assistants
and secretaries
who perform a wide variety of journey-level office/program and administrative
support duties based on agency business needs. Duties are performed within
specific guidelines using established policies and procedures. The range
of duties includes, but is not limited to, general office, secretarial,
fiscal, and support activities.
Administrative and Office Specialist II
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COMPLEXITY
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- Applies knowledge of office/program support activities.
- Work environment is structured.
- Typically serves as first point-of-contact for assigned program.
- Maintains a variety of records, such as inventories of supplies
and materials; prepares correspondence, forms and reports.
- Produces documents related to assigned office/program area.
- May be required to establish and maintain filing systems.
- Applies specific knowledge of work unit programs and activities.
- Applies knowledge of basic math and bookkeeping, telephone procedures,
and standard business communication.
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RESULTS
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- Direct impact on work unit’s service delivery, customer relations,
and operations.
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ACCOUNTABILITY
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- Refers some questions and problems to higher levels.
- Some discretion within established procedures and guidelines.
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Administrative and Office Specialist III
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Code: 19013
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Pay Band: 3
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SOC: 43-0000*
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The Administrative
and Office Specialist III role provides
career tracks for operational and administrative support specialists,
such as fiscal technicians,
human resource assistants,
claims technicians, medical
records technicians,
procurement technicians,
licensing specialists,
customer services representatives, executive
secretaries, administrative
assistants, office
supervisors, and facilities
coordinators. Duties range from journey-level
to supervisory level and may include compliance assurance, report writing,
reconciliation of information or financial data, records management, scheduling,
claims review and processing, data collection and analysis, research,
inventory, budget management, personnel administration, and funds collections
or expenditures.
Administrative and Office Specialist III
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COMPLEXITY
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- Acts as a specialist in assigned program area, performing the
most complex technical duties, such as reviewing and processing
claims from vendors, contractors, medical providers and others
for reimbursement or other actions under various programs.
- Performs, leads, or supervises a wide
variety of moderate to complex program and operational support
duties.
- Applies knowledge of programmatic and administrative requirements.
- Applies knowledge of applicable computer software/programs.
- Frequent contacts include internal and external customers to
gather information or provide information.
- May serve as a subject matter expert.
- Certification in program area may be preferred.
|
|
RESULTS
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- Significant impact on internal and external service delivery,
customer/employee relations and operations.
- Resolves problems and makes recommendations for improvements.
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ACCOUNTABILITY
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- May answer complex questions; refers unusual problems to higher
levels.
- Interprets and applies policies, procedures and guidelines.
- Exercises independent judgment.
- May supervise, orient and train others.
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*Statistical Reporting
This Career Group includes, but is not limited to, those in the following
Standard Occupational Classifications:
| 43-0 |
Office & Administrative
Support Occupations |
| 43-1011 |
First Line Supervisors/Managers
of Office & Administrative Support |
| 43-3000 |
Financial Clerks |
| 43-3011 |
Bill & Account Collectors |
| 43-3031 |
Bookkeeping, Accounting, and
Auditing Clerks |
| 43-3051 |
Payroll & Timekeeping Clerks |
| 43-3061 |
Procurement Clerks |
| 43-3071 |
Toll Collectors |
| 43-4021 |
Correspondence Clerks |
| 43-4031 |
Court, Municipal & License
Clerks |
| 43-4051 |
Customer Services Representatives |
| 43-4061 |
Claims Technicians/Claims Examiners |
| 43-4071 |
File Clerks |
| 43-4161 |
Human Resource Assistant |
| 43-4171 |
Receptionists & Information
Clerks |
| 43-5021 |
Postal Aides |
| 43-5051 |
Postal Service Clerks |
| 43-6011 |
Executive Secretaries &
Administrative Assistants |
| 43-6012 |
Legal Secretaries |
| 29-2071 |
Medical Records & Health
Information Technicians |
New Effective Date: 11/01/01
History
Previous class titles (listed by new role title).
Administrative and Office Specialist I
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CLASS CODE
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CLASS TITLE
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GRADE
|
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11023
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Office Services Aide
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2
|
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11066
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Postal Aide
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2
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Administrative and Office Specialist II
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CLASS CODE
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CLASS TITLE
|
GRADE
|
|
11024
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Office Services Assistant
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4
|
|
11035
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Secretary
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4
|
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11067
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Postal Assistant
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4
|
|
11025
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Office Services Specialist
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5
|
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11036
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Secretary Senior
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5
|
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23411
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Fiscal Assistant
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5
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Administrative and Office Specialist III
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CLASS CODE
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CLASS TITLE
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GRADE
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|
11026
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Office Services Supervisor
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6
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11037
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Executive Secretary
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6
|
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11045
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Program Support Technician
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6
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43522
|
Volunteer Services Director
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6
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22051
|
Hospital Accounts Collector A
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6
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|
23412
|
Fiscal Technician
|
6
|
|
11027
|
Office Services Supervisor Senior
|
7
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73014
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DMV Customer Services Generalists
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7
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11038
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Executive Secretary Senior
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7
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11046
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Program Support Technician Senior
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7
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22052
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Hospital Accounts Collector B
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7
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23021
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Tax Technician
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7
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|
34101
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Student Activities Building Manager
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7
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34102
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Facilities Coordinator
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7
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27321
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Personnel Assistant
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7
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24341
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Claims Technician
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7
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32111
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Medical Records Technician
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7
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27341
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Human Resource Assistant
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8
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73015
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DMV Customer Services Generalist Senior
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8
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32112
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Medical Records Technician Senior
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8
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11084
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Hearings Reporter
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8
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12071
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Administrative Staff Assistant
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8
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21421
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Administrative Procedures Specialist
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8
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21521
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Legal Assistant
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8
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22011
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Hospital Administrative Assistant A
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8
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22112
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Mental Hospital Reimbursement Representative
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8
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23022
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Tax Examiner
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8
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23192
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Tax Customer Service Associate Representative
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8
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23413
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Fiscal Technician Senior
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8
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24342
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Claims Examiner
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8
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26101
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Buyer
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8
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26121
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Material Management Technician
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8
|
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