General Administration, #19220
Occupational Family: Administrative Services
Pay Band Range: 4 - 8
Concept of Work
This Career Group provides career
tracks for administrative
specialists, supervisors
and managers
that perform, manage, or direct a variety of administrative and business
functions, such as budget, finance, facilities, procurement, information
technology, office services/systems, and human resources. This Career
Group also provides career tracks for executive
managers whose responsibilities are so
diverse (administrative and operational) that they cannot be classified
in any other career group. Employees perform responsibilities that range
from administrative specialist role to executive management role.
Roles Comprising This Group
These roles describe the collective
characteristics of the work performed by employees in the General
Administrative Career Group. These roles
define typical career paths for employees who pursue careers such as administrative
specialists, administrative
services managers,
business managers, and
executive managers.
Although all of these occupations are administrative
specialists or managers, each warrants a separate career track. Each of
these career paths requires different knowledge, skills, and abilities
and would not naturally lead to the other for career progression. However,
a role for each of these occupations represents different levels of work,
or career progression. Career paths may exist within a single role, extend
to other roles in this Career Group, or to roles in other occupationally
related Career Groups.
PAY BAND
|
PRACTITIONER ROLES
|
ROLE CODE
|
MANAGEMENT ROLES
|
ROLE CODE
|
4
|
General Administration
Supervisor I/Coordinator I
|
19221
|
|
|
5
|
General Administration
Supervisor II/Coordinator
II
|
19222
|
General Administration
Manager I
|
19223
|
6
|
|
|
General Administration
Manager II
|
19224
|
7
|
|
|
General Administration
Manager III
|
19225
|
8
|
|
|
General Administration
Manager IV
|
19226
|
Role Descriptions
These roles are distinguished based upon the Compensable
Factors of Complexity, Results, and Accountability and are used for position
classification. These factors should be used for classification and compensation
analysis. Recruitment and selection standards must be based on knowledge,
skills, and abilities as indicated in the Employee Work Profile.
General Administration Supervisor I/Coordinator I
|
Code: 19221
|
Pay Band: 4
|
SOC: 43-1011*
|
The General
Administration Supervisor I/Coordinator I role
provides career tracks for administrative
specialists/coordinators and administrative
supervisors who perform or supervise a
variety of administrative and business functions in a unit, non-retail
business, facility, or field office. The first career track is for supervisors
who manage a variety of office and administrative employees performing
a variety of well-defined administrative, business, and financial operations.
The second career track is for administrative specialists who provide
administrative support for program areas or an administrator.
General Administration Supervisor I/Coordinator I
COMPLEXITY
|
- Plans and coordinates business management or administrative
and support services.
- May supervise administrative activities related to fiscal management,
human resources, procurement and other administrative activities.
- May serve as a specialist responsible for gathering facts, analyzing
findings, reaching logical conclusions, recommending solutions
and coordinating confidential or highly sensitive projects.
- Applies knowledge of programs, operations, and administrative
policies and procedures.
- Frequent contacts with management and staff, general public,
boards, and government officials to plan and/or coordinate activities
and to serve as a resource person on administrative policies and
procedures.
|
RESULTS
|
- Administrative and business services are provided for a unit,
division, facility or office.
- Actions enhance operating efficiency of work unit(s).
- Recommends resolution to administrative or business problems
resulting in an effective program and satisfied customers.
|
ACCOUNTABILITY
|
- May supervises administrative and support staff.
- Some authority for decision-making based on function and interpretation
of policy.
- Independently performs complex administrative and leadership
responsibilities.
- Ensures that program, unit, or administrator operates at optimum
efficiency.
|
These two roles provide a dual career track
for the general administration
supervisor or administrative
specialist.
General Administration
Supervisor II/Coordinator II
|
Code: 19222
|
Pay Band: 5
|
SOC: 11-3011*
and 43-6011*
|
General Administration
Manager I |
Code: 19223
|
Pay Band: 5
|
SOC: 11-3011*
|
The General
Administration Supervisor II/Coordinator II
role provides career tracks for either administrative
specialist/coordinator or administrative
services supervisors. The first career
track is for senior-level professionals who plan, coordinate, and perform
administrative activities for executives. The second career track is for
supervisors of multiple administrative units within a division or facility
requiring planning, coordinating and supervising of a variety of administrative
and business services.
General Administration Supervisor II/Coordinator II
COMPLEXITY
|
- Applies knowledge of federal and state laws, policies, rules,
regulations for administrative areas and program services.
- Plans, implements, and coordinates special projects, staff,
and resources and prepares or supervises the preparation of management
reports.
- Provides training in administrative practices and procedures.
- Handles multiple responsibilities.
- Applies knowledge of office/business practices and procedures.
- Ability to coordinate and/or supervise diverse administrative
functions.
- Ability to communicate effectively both in writing, such as
special reports and speeches, and orally for presentations.
- Interprets policy and develops procedures.
|
RESULTS
|
- Serves as organizational administrative expert.
- Impacts the effectiveness and credibility of management.
- May impact the use of funds, staff and facilities.
|
ACCOUNTABIITY
|
- Decisions impact the efficiency of administrative and business
processes, programs, and agency.
- Ensures that administrative activities are coordinated among
parties and result in management having the information and resources
needed to make management decisions.
- May supervise administrative, support and/or professional staff.
- Ensures compliance with applicable policies.
- Influences the use of funds and staff.
|
The General
Administration Manager
I role provides career tracks for the
administrative services
managers who are responsible for directing
administrative/business management activities of a state agency satellite
office or facility or a major division of a state agency or university.
Employees do not typically have programmatic responsibilities.
General Administration Manager I
COMPLEXITY
|
- Applies knowledge of administrative and business processes,
personnel management, and budgetary controls.
- Evaluates financial and human resource management activities
to ensure compliance with state and federal laws, rules and regulations.
- Develops, interprets, and applies policies and procedures.
- Multiple and frequent internal and external contacts to consult
with others on matters related to administrative/business management
activities and implementing administrative policies and procedures.
|
RESULTS
|
- May have considerable impact on the effectiveness and credibility
of the organizational unit or agency.
- Serves as a resource to others in solving moderately complex
problems.
- Impacts financial resources and/or public assets of agency and
Commonwealth.
|
ACCOUNTABILITY
|
- Manages administrative or business functions of a division or
facility.
- Considerable independence in decision-making on administrative
matters.
- Develops, interprets, and implements administrative and business
policies and procedures.
- Manages through subordinate supervisors’ activities to support
the organization’s mission.
|
General Administration
Manager II
|
Code: 19224
|
Pay Band: 6
|
SOC: 11-3011*
|
The General
Administration Manager II role provides
career tracks for senior-level administrative
services managers who are responsible
for all of the administrative/business management activities of a state
agency or multiple divisions of a state agency or university. Employees
do not typically have programmatic responsibilities.
General Administration Manager II
COMPLEXITY
|
- Applies knowledge of administrative and business principles,
practices, and procedures.
- Applies knowledge of federal, state and agency’s rules, regulations
and policies.
- Applies knowledge of supervisory and management principles and
practices.
- Directs budget preparation and monitors expenditures.
- Establishes/approves policies and procedures.
- Effective interaction with diverse constituencies including
General Assembly members and government officials to discuss administrative
matters and develop and implement administrative policies and
procedures.
|
RESULTS
|
- Considerable impact on the effectiveness and credibility of
administrative actions on unit(s) or agency.
- Considerable impact on financial resources, goodwill, and/or
public assets of the agency and Commonwealth.
|
ACCOUNTABILITY
|
- Overall management of administrative and business functions
in the divisions or agency.
- Oversight of administrative policy development, interpretation,
and implementation.
- Manages supervisors and/or professional staff.
|
General Administration Manager III
|
Code: 19225
|
Pay Band: 7
|
SOC: 11-1021*
|
The General
Administration Manager III role provides
career tracks for executive-level managers
who direct and oversee general administrative
and business management functions within an agency to insure achievement
of the agency mission and goals. This role also provides career tracks
for the executive-level manager having both administrative and operational
responsibilities.
General Administration Manager III
COMPLEXITY
|
- Applies knowledge of administrative and business processes,
programmatic and operational controls, personnel management, and
budgetary controls.
- Applies knowledge of program evaluation, analysis and strategic
planning.
- Establishes policies and procedures.
- Handles diverse, unusually complex, and sometimes sensitive
and volatile situations.
- Effective interaction with diverse constituencies including
General Assembly members, government officials, and consumers
on matters relating to operations of administrative/operational
programs, resolution of major issues affecting the public or customers,
and consulting on legislative issues.
|
RESULTS
|
- Extensive impact on the effectiveness and credibility of the
agency or programs administered.
- Resolves unusually complex and sensitive problems.
- Far reaching impact on financial resources, goodwill, economic
development and/or public assets of the agency and Commonwealth.
|
ACCOUNTABILITY
|
- Overall management and strategic planning for assigned administrative/business
and program functions.
- Extensive independence in decision-making, reporting to the
agency head or a deputy.
- Oversight of policy development, interpretation and implementation.
- May direct and oversee programmatic policies, legislative and
agency operations to include strategic planning, economic development,
and service delivery.
|
General Administration Manager IV
|
Code: 19226
|
Pay Band: 8
|
SOC: 11-1021*
|
The General
Administration Manager IV role is for
executive managers
functioning at the highest levels within an agency. Employees are responsible
for the general management of multiple organizational components within
an agency in order to ensure achievement of agency mission and goals.
General Administration Manager IV
COMPLEXITY
|
- Provides executive leadership and management of agency operations,
including guidance and direction of agency programs, administration,
financial and budgetary matters.
- Develops and provides issue analysis and alternatives for decision
making.
- Recommends and implements specific actions and ensures that
decisions are implemented throughout the agency.
- Applies knowledge of state government and Virginia legislative
process by attending legislative meetings and monitoring legislation
to determine the impact on the agency.
- Effective interaction with diverse constituency groups including
Governor, State Secretary, Attorney General’s office, Governor’s
cabinet, political appointees, General Assembly members, board(s)
and government officials to participate in management or policy
meetings, respond to inquiries, and resolve management issues.
|
RESULTS
|
- Extensive impact on the effectiveness and credibility of organizational
unit(s) or agency.
- Serves as a resource to others in solving unusually complex
and sensitive problems.
- Far reaching impact on financial resources, goodwill, and/or
public assets of the agency and Commonwealth.
|
ACCOUNTABILITY
|
- Overall leadership and management of agency’s programs.
- Extensive independence in decision-making, reporting to the
agency head on critical, legislative, and policy issues.
- Oversight of administrative policy development, interpretation
and implementation.
- Manages by supervising agency senior level managers and executives,
such as division directors and/or facility directors.
|
*Statistical Reporting
This Career Group includes, but is not limited to, those in the following
Standard Occupational Classifications:
11-1021 |
General & Operations Managers |
11-3011 |
Administrative Services Managers |
43-1011 |
First line Supervisors/Managers
of Office and Administrative Support Workers |
43-6011 |
Administrative Assistants |
New Effective Date: 11/01/01
History
Previous class titles (listed by new role title).
General Administration Supervisor I/ Coordinator I
CLASS CODE
|
CLASS TITLE
|
GRADE
|
11052
|
Office Manager
|
9
|
22012
|
Hospital Administrative Assistant B
|
9
|
11053
|
Office Manager Senior
|
10
|
21101
|
Administrative Support Manager Assistant - Field
|
10
|
12072
|
Administrative Staff Specialist
|
10
|
23421
|
Business Manager A
|
10
|
21102
|
Administrative Support Manager-Field
|
11
|
31061
|
Community College Executive Assistant to the Chancellor
|
11
|
General Administration Supervisor II/Coordinator II
CLASS CODE
|
CLASS TITLE
|
GRADE
|
12073
|
Administrative Staff Specialist Senior
|
12
|
21104
|
Administrative Support Coordinator - Field
|
13
|
22101
|
Mental Hospital Administrative Services Supervisor
|
13
|
36302
|
Jamestown-Yorktown Administrative Manager
|
13
|
General Administration Manager I
CLASS CODE
|
CLASS TITLE
|
GRADE
|
21103
|
Administrative Support Manager Senior - Field
|
12
|
23422
|
Business Manager B
|
12
|
22102
|
Mental Health/Mental Retardation Facility Administrator A
|
14
|
23423
|
Business Manager C
|
14
|
General Administration Manager II
CLASS CODE
|
CLASS TITLE
|
GRADE
|
22104
|
Mental Health/Mental Retardation Facility Administrator B
|
15
|
23101
|
Agency Administrative Manager
|
15
|
83136
|
Water Control Assistant Director of Administration
|
15
|
21094
|
Conservation Administrative Director
|
16
|
21066
|
Marine Resources Division Chief Admin and Finance
|
16
|
22103
|
Mental Health/Mental Retardation Facility Admin C
|
16
|
22121
|
Executive Director
|
16
|
22253
|
Mental Hygiene Administrative Services Director
|
16
|
28361
|
Deputy Administrator
|
16
|
23292
|
Tax Executive Assistant
|
17
|
73131
|
DMV Administrator
|
16
|
28362
|
Chief Deputy/DHP
|
17
|
31015
|
Executive Advisor
|
17
|
36301
|
Jamestown-Yorktown Deputy Director Admin and Finance
|
17
|
47071
|
Rehabilitative Services Assistant Commissioner, Admin
|
17
|
47076
|
Rehabilitative Services Assistant Commissioner Facilities
|
17
|
71084
|
State Police Finance and Administration Director
|
17
|
73018
|
DMV Director
|
17
|
General Administration Manager III
ICLASS CODE
|
CLASS TITLE
|
GRADE
|
24121
|
Employment Commission Division Director
|
18
|
22044
|
Human Services Program Director, Senior
|
18
|
28182
|
Criminal Justice Services Deputy Director
|
18
|
25106
|
ABC Operations Director Senior
|
18
|
72139
|
Corrections Inspector General
|
18
|
73151
|
Assistant Commissioner - DMV
|
18
|
81239
|
Agriculture and Consumer Services Administration Director
|
18
|
83014
|
Environmental Quality Director Policy and Research
|
18
|
83015
|
Environmental Quality Director Administration
|
18
|
21044
|
Insurance Division Director
|
19
|
22105
|
Mental Health/Retardation Facility Director A
|
19
|
23291
|
Tax Assistant Commissioner
|
19
|
24126
|
Employment Commission Deputy Commissioner
|
19
|
28366
|
Compensation Board Executive Secretary
|
19
|
21024
|
General Services Deputy Director for Consolidated Labs
|
20
|
22106
|
Mental Health/Retardation Facility Director B
|
20
|
23052
|
Deputy for Evaluation and Management/DPB
|
20
|
25112
|
ABC Chief Administrator
|
20
|
42236
|
State Health Deputy Commissioner Administration
|
20
|
46152
|
Social Services Deputy Commissioner
|
20
|
73153
|
Deputy Commissioner - DMV
|
20
|
81402
|
Agriculture and Consumer Services Assistant Commissioner
|
20
|
General Administration Manager IV
CLASS CODE
|
CLASS TITLE
|
GRADE
|
21027
|
General Services Deputy Director
|
21
|
81403
|
Agriculture and Consumer Services Deputy Commissioner
|
21
|
|