|
Program Administration, #19210
Occupational Family: Administrative Services
Pay Band Range: 4 - 6
Concept of Work
This Career Group provides
career tracks for program
specialists who support or manage one
or more programs. Programs may provide direct services to the public and/or
be administrative in nature. Responsibilities range from immediate to
long-term in supporting program goals, objectives, and service needs.
Employees perform an array of technical, training, research, planning,
policy, program assessment, and administrative activities. Employees perform
responsibilities ranging from entry level professional to technical consultants
and managers. Certification and/or licensure may be required.
Roles Comprising This Group
These roles describe the collective
characteristics of the work performed by employees in the Program
Administration Career Group. The roles
define the typical career paths for program
specialists who pursue careers as specialists
in program areas, such as community service programs, criminal justice
programs, administrative programs, advocacy and eligibility programs and
human services programs.
Although all of these occupations are program specialists,
each warrants a separate career track. Each of these career paths requires
different knowledge, skills, and abilities and would not naturally lead
to the other for career progression. However, a role for each of these
occupations represents different levels of work, or career progression.
Career paths may exist within a single role, extend to other roles in
this Career Group, or to roles in other occupationally related Career
Groups.
|
PAY BAND
|
PRACTITIONER ROLES
|
ROLE CODE
|
MANAGEMENT ROLES
|
ROLE CODE
|
|
4
|
Program Administration
Specialist I
|
19211
|
Program Administration
Manager I
|
19214
|
|
5
|
Program Administration
Specialist II
|
19212
|
Program Administration
Manager II
|
19215
|
|
6
|
Program Administration
Specialist III
|
19213
|
Program Administration
Manager III
|
19216
|
Role Descriptions
These roles are distinguished based upon the Compensable
Factors of Complexity, Results, and Accountability and are used for position
classification. These factors should be used for classification and compensation
analysis. Recruitment and selection standards must be based on knowledge,
skills, and abilities.
These two roles provide a dual career track
for program specialists.
|
Program Administration Specialist I
|
Code: 19211
|
Pay Band: 4
|
SOC: 13-0000* and 21-0000*
|
|
Program Administration Manager I
|
Code: 19214
|
Pay Band: 4
|
SOC: 11-9151* and 11-9199*
|
The Program
Administration Specialist I role provides
a career track for program
specialists who provide services in a
program area that range from entry level professional to first-line supervisors.
Employees’ responsibilities require a specialized knowledge of the program
area and the laws, regulations, policies and procedures relevant to the
program.
Program Administration Specialist I
|
COMPLEXITY
|
- Applies knowledge of specific program(s) operations and technical
aspects to make judgments of quality of services provided.
- Applies knowledge of service programs including practices, methods,
procedures, regulations, human rights, instruments, and equipment.
- Responsibilities include: program planning and development;
conducting studies and research; technical training and programmatic
assistance; needs assessment and case management; habilitation
and rehabilitation service development and implementation; housing,
vocational and transportation related services; eligibility determination,
program evaluation, client rights and/or grievance resolution;
policy development and analysis; inspection and certification;
and, coordination of resources.
- Certification and/or license may be required.
|
|
RESULTS
|
- Services provided meet the needs of a customer within a particular
program.
- Policies and procedures are interpreted to facilitate optimum
service delivery and program performance.
- Impacts the use of funds, staff, and program efficiency.
- Provides technical and program advice to others.
- Performs tasks that are specialized and affect the quality and
level of services provided and the program’s success.
|
|
ACCOUNTABILITY
|
- Direct accountability for service delivery without supervisory
assistance.
- May review the work of, lead or supervise staff.
- May influence policy and program changes.
|
The Program
Administration Manager I role provides
a career track for first-level managers
who perform day-to-day program administration
and service delivery within organizational unit(s). Responsibilities include
management of administrative, budgeting, operational and programmatic
activities.
Program Administration Manager I
|
COMPLEXITY
|
- Applies knowledge of administrative processes and program area(s).
- Applies knowledge of personnel management and budgetary controls.
- Plans program activities.
- Interprets and applies policies.
- Frequent contacts with staff and the public to coordinate events,
resolve problems and provide information and/or guidance.
|
|
RESULTS
|
- Impacts the effectiveness of the organizational unit(s).
- Serves as a resource to others regarding programmatic issues.
|
|
ACCOUNTABILITY
|
- Manages a program or organizational unit.
- Supervises subordinate supervisors.
- Independently makes decisions within program parameters.
- Interprets and implements policies and program requirements.
|
These two roles provide a dual career track
for program specialists.
|
Program Administration
Specialist II
|
Code: 19212
|
Pay Band: 5
|
SOC: 13-0000*
and 21-0000*
|
|
Program Administration
Manager II
|
Code: 19215
|
Pay Band: 5
|
SOC: 11-9151*
and 11-9199*
|
The Program
Administration Specialist II role provides
career tracks for program
specialists who perform advanced-level
responsibilities focusing on intermediate to long-range program issues
affecting program activities and services development, planning, delivery,
monitoring, and evaluation. Responsibilities may extend to local, state
and federal organizations as well as private individuals in order to promote
service delivery.
Program Administration Specialist II
|
COMPLEXITY
|
- Applies knowledge of program area(s) and related administrative
processes.
- Frequent and varied contacts inside and outside of the organization
are typically necessary in order to adapt resolutions for program
success, e.g., developing policies and procedures, coordinating
service delivery, promoting program(s) goals and objectives in
addition to providing technical advice.
- Responsibilities include: supporting long-range program planning
and development; monitoring program performance and service delivery;
interpreting, developing, analyzing, and recommending policies
and procedures; managing grants; providing consultative services;
conducting studies and research; monitoring and analyzing legislation;
coordinating resources; and supervising program and administrative
staff.
- Ensures quality control of programs.
|
|
RESULTS
|
- Services provided are essential to the maintenance of program(s)
and service delivery.
- Provides appropriate guidance and support to programs through
research, supervision, and liaison activities.
|
|
ACCOUNTABILITY
|
- Accountable for continued maintenance of program.
- May supervise staff.
- May have daily operational responsibility.
- Work is performed with considerable independence within broad
scope of program strategic mission and goals.
- May oversee training programs.
- Compiles reports for agency and external use.
|
The Program
Administration Manager II role provides
career tracks for managers
who focus on immediate to long-range program issues affecting the management
of a program. Typical responsibilities within this role include management
of administrative, budgeting, planning, scheduling, operational, and programmatic
activities.
Program Administration Manager II
|
COMPLEXITY
|
- Applies knowledge of programs and analytical methods.
- Manages administrative and operational aspects of assigned program.
- Applies knowledge of general financial management principles
and practices, human resources management and budgetary principles.
- Establishes standards and approves policy changes.
- Contact with other management, community resources, and programmatic
staff to discuss recommendations or provide advice on complex
studies.
- May coordinate statewide program.
- May serve as liaisons between field and central staff.
|
|
RESULTS
|
- Services provided are essential in maintaining daily and long-range
program success which may include multiple organizational units.
- Decisions made affect program outcomes, service delivery, and
funding.
- Impacts agency programs, financial resources and/or public assets
of the agency and Commonwealth.
|
|
ACCOUNTABILITY
|
- Responsible for immediate service delivery and continued maintenance
of program.
- Staff development, leadership, and supervision.
- Daily operational responsibility.
- May report to a central agency office administrator and manages
other professionals and/or supervisors.
|
These two roles provide a dual career track
for program specialists.
|
Program Administration
Specialist III
|
Code: 19213
|
Pay Band: 6
|
SOC: 13-0000*
and, 21-0000*
|
|
Program Administration
Manager III
|
Code: 19216
|
Pay Band: 6
|
SOC: 11-9151*
and, 11-9199*
|
The Program
Administration Specialist III role provides
career tracks for program
specialists who
serve as a subject matter expert and authority
in an assigned area of responsibility. Specialists in this role are assigned
the agency’s highest programmatic priorities. Responsibilities relate
to the development, delivery, and support of statewide program activities
and services, such as in criminal justice programs.
Program Administration Specialist III
|
COMPLEXITY
|
- Responsibilities are varied and require comprehensive knowledge
in program area(s). Responsibilities include grant management,
program planning and development, policy development and analysis,
conducting studies and research, technical programmatic assistance,
training, inspection and certification, monitoring and impact
analysis of legislation, and coordination of resources.
- Frequent and varied contacts are typically necessary for program
success.
- Serves as technical expert and authority in specialty area(s).
|
|
RESULTS
|
- Services provided are essential to the management of programs
and delivery of services.
- Provides guidance and support to programs through research,
grants management, and coordination of resources.
|
|
ACCOUNTABILITY
|
- Decision-making and judgment in specialized area to include
making strategic recommendations to management is accomplished
with minimum guidance.
- Responsible for interpretation and the proper application of
laws and regulations.
- Achievement of goals and objectives.
- May serve as a lead worker.
|
The Program
Administration Manager III role provides
career tracks for managers
who oversee multiple program activities
that are long-range in focus. Responsibilities include management of complex
programs; identification of target population needs, monitoring programs,
evaluation of overall program performance, implementation of policies
and procedures, and supervision of all levels of program personnel.
Program Administration Manager III
|
COMPLEXITY
|
- Applies comprehensive knowledge of program activities and their
impact on agency strategic mission in order to direct complex
and/or multiple programs.
- Applies knowledge of administrative, fiscal, and budgetary principles.
- Manages administrative, planning, scheduling, operational, and
diverse programmatic activities.
- Contacts with the private sector, local officials, community
groups, and boards may be required to acquire, combine, and prioritize
use of resources (including finances, personnel, and facilities)
to provide for program performance and service delivery.
|
|
RESULTS
|
- Management of program ensures that program goals are met.
- Relationships with contacts ensure appropriate levels of commitment
to achieve programmatic goals.
- Delivery of programs and services assures that client needs
are being met.
- Impact on agency programs, financial resources and/or pubic
assets.
|
|
ACCOUNTABILITY
|
- Accountable for accomplishing intermediate to long-range program
goals associated with multiple organizational components.
- Broad authority to exercise independence and initiative within
program and agency’s goals.
- Independently designs and manages assigned programs and activities.
- Accountable for resource allocation of funds, staff, equipment,
and services delivered.
- Manages staff.
|
*Statistical Reporting
This Career Group includes, but is not limited to, those in the following
Standard Occupational Classifications:
| 11-9151 |
Social & Community Services
Managers |
| 11-9199 |
Managers, All Others |
| 13-0 |
Business & Financial Operations
Occupations |
| 21-0 |
Community & Social Services
Occupations |
New Effective Date: 11/01/01
Note: This is a merger of the Program Administration Career
Group Description and the Program Specialist Career Group Description.
History
Previous class titles (listed by new role title).
Program Administration Specialist I
|
CLASS CODE
|
CLASS TITLE
|
GRADE
|
|
21151
|
Institutional Traffic and Parking Supervisor
|
9
|
|
24032
|
Employment Services Counselor
|
9
|
|
34072
|
Institutional Housing Manager A
|
9
|
|
34104
|
Campus Center Director
|
9
|
|
47092
|
Veterans Claims Agent A
|
9
|
|
61313
|
Industry Assistant Manager
|
9
|
|
34141
|
Clinical Research Coordinator Trainee
|
9
|
|
41201
|
Emergency Medical Services Program Representative
|
9
|
|
43112
|
Nutritionist
|
9
|
|
56013
|
Toll Collector Superintendent
|
9
|
|
21193
|
Racing Commission Licensing Supervisor
|
10
|
|
24022
|
Employment Security Interviewer Supervisor
|
10
|
|
24051
|
Employment Security Coordinator A
|
10
|
|
24312
|
Unemployment Compensation Supervisor Assistant
|
10
|
|
47093
|
Veterans Claims Agent B
|
10
|
|
47342
|
Business Enterprises Assistant Program Manager
|
10
|
|
73021
|
DMV Customer Service Coordinator
|
10
|
|
73036
|
Motor Carrier Case Manager
|
10
|
|
22152
|
Training Center Assistant Program Manager
|
10
|
|
34151
|
Clinical Research Coordinator
|
10
|
|
37122
|
Human Rights Advocate Senior
|
10
|
|
43113
|
Nutritionist Senior
|
10
|
|
46174
|
Welfare Financial Services Specialist
|
10
|
|
53162
|
Epidemiologist Consultant Senior
|
10
|
|
22183
|
WIC Program Supervisor
|
11
|
|
24052
|
Employment Security Coordinator B
|
11
|
|
34073
|
Institutional Housing Manager B
|
11
|
|
47094
|
Veterans Claims Representative
|
11
|
|
73022
|
DMV Customer Service Coordinator Senior
|
11
|
|
73031
|
DMV Assistant Division Manager
|
11
|
|
22153
|
Training Center Program Manager
|
11
|
|
22271
|
Human Services Program Specialist
|
11
|
|
37124
|
Human Rights Community Program Advocate
|
11
|
|
41202
|
Emergency Medical Services Program Representative Supervisor
|
11
|
|
43114
|
Nutritionist Supervisor
|
11
|
|
47032
|
Rehabilitation Program Supervisor A
|
11
|
|
47206
|
Disability Determination Regional Medical Relations Officer
|
11
|
|
47321
|
Visually Handicapped Education Coordinator
|
11
|
|
47325
|
Visually Handicapped Education Specialist
|
11
|
|
47351
|
Visually Handicapped Rehabilitation Center Assistant Director
|
11
|
|
32101
|
Medical Records Supervisor |
11
|
|
44031
|
Cluster Team Member
|
U
|
Program Administration Specialist II
|
CLASS CODE
|
CLASS TITLE
|
GRADE
|
|
24053
|
Employment Security Coordinator C
|
12
|
|
37033
|
Housing & Community Development Community Planner C
|
12
|
|
73023
|
DMV Customer Service Center Manager
|
12
|
|
73035
|
Program Manager/Department of Motor Vehicles
|
12
|
|
22161
|
Training Center Chief of Central Habilitation Services
|
12
|
|
22162
|
Training Center Chief of Residential Programs
|
12
|
|
22192
|
Mental Hospital Patient Unit Director
|
12
|
|
22224
|
Human Services Program Supervisor-Field
|
12
|
|
22272
|
Human Services Program Coordinator
|
12
|
|
37124
|
Human Rights Program Supervisor
|
12
|
|
43122
|
Nutrition Program Supervisor
|
12
|
|
73024
|
DMV Customer Service Center Manager Senior
|
13
|
|
22221
|
Human Services Manager-Field
|
13
|
|
22273
|
Human Services Program Consultant
|
13
|
|
22566
|
Health Programs Analyst
|
13
|
|
28189
|
Criminal Justice Program Analyst
|
13
|
|
34153
|
Clinical Research Coordinator Advanced
|
13
|
|
34162
|
Clinical Research Coordinator Senior-Licensed
|
13
|
|
23301
|
Criminal Investigator - Tax |
13
|
|
21192
|
Racing Commission Steward
|
14
|
|
24414
|
Employment Security Regional Marketing Manager
|
14
|
|
37213
|
Community Development Specialist
|
14
|
|
22041
|
Human Services Program Supervisor
|
14
|
|
22136
|
Mental Hospital Unit Programs Director
|
14
|
Program Administration Specialist III
|
CLASS CODE
|
CLASS TITLE
|
GRADE
|
|
28154
|
Criminal Justice Program Administrator
|
15
|
Program Administration Manager I
|
CLASS
CODE
|
CLASS TITLE
|
GRADE
|
|
21152
|
Institutional Traffic and Parking Manager
|
10
|
Program Administration Manager II
|
CLASS CODE
|
CLASS TITLE
|
GRADE
|
|
24314
|
Unemployment Compensation Supervisor
|
12
|
|
24411
|
Employment Security Office Manager
|
12
|
|
56016
|
Toll facilities Director
|
12
|
|
61316
|
Industry Manager
|
12
|
|
71043
|
Central Criminal Record Exchange
|
12
|
|
21153
|
Institutional Traffic and Parking Manager Senior
|
13
|
|
24045
|
Employment Security Supervisor
|
13
|
|
24412
|
Employment Security Office Manager Senior
|
13
|
|
25094
|
ABC Stores Director Assistant
|
13
|
|
56017
|
Toll Facilities Director Senior
|
13
|
|
73032
|
DMV Division Manager
|
13
|
|
37025
|
Client Rights Program Manager
|
13
|
|
22163
|
Training Center Mental Retardation Programs Director
|
14
|
|
22167
|
Training Center Community Programs Director
|
14
|
|
22222
|
Human Services Manager Senior-Field
|
14
|
|
21052
|
Veterans Claims Regional Manager
|
14
|
|
28188
|
Criminal Justice Program Manager
|
14
|
|
21212
|
Highways Equipment Utilization Manager
|
14
|
|
24316
|
Unemployment Compensation Assistant Chief
|
14
|
|
24413
|
Employment Security Office Director
|
14
|
|
34074
|
Institutional Housing Manager C
|
14
|
|
65125
|
Enterprises Program and Development Manager
|
14
|
|
73132
|
DMV Assistant Administrator
|
14
|
|
44031
|
Cluster Team Member
|
U
|
Program Administration Manager III
|
CLASS CODE
|
CLASS TITLE
|
GRADE
|
|
22013
|
Hospital Administrative Assistant C
|
15
|
|
23302
|
Criminal Investigation Manager-Tax
|
15
|
|
24129
|
Employment Services Assistant Director
|
15
|
|
24317
|
Employment Compensation Chief
|
15
|
|
28098
|
Housing and Community Development Associate Director
|
15
|
|
28365
|
Compensation Board Customer Services Manager
|
15
|
|
37217
|
Community Development Manager
|
15
|
|
73017
|
DMV District Manager
|
15
|
|
73155
|
Special Assistant/Commissioner
|
15
|
|
82111
|
State Parks Operations Manager
|
15
|
|
82608
|
Recreation Resources and Planning Manager
|
15
|
|
22042
|
Human Services Program Manager
|
15
|
|
22223
|
Human Services Director-Field
|
15
|
|
22426
|
Rural Health Director
|
15
|
|
22164
|
Training Center Programs Director
|
15
|
|
22435
|
Health Resources Development Director
|
15
|
|
34163
|
Clinical Research Coordinator Advanced-Licensed
|
15
|
|
22133
|
Community Services Director
|
16
|
|
22246
|
Mental Hygiene Research Director
|
16
|
|
21191
|
Racing Commission Steward Senior
|
16
|
|
24415
|
Employment Security Regional Director
|
16
|
|
25104
|
ABC Operations Director
|
16
|
|
37097
|
Housing and Community Development Deputy Director
|
16
|
|
28183
|
Criminal Justice Services Assistant Director
|
16
|
|
25105
|
ABC Wholesale/Retail Operations Director
|
17
|
|
28363
|
Compensation Board Assistant Executive Secretary
|
17
|
|
82261
|
Game and Fisheries Division Director Senior
|
17
|
|
83134
|
Environmental Director Administration
|
17
|
|
22043
|
Human Services Program Director
|
17
|
|