Housekeeping and Apparel Services, #79070
Occupational Family: Trades and Operations
Pay Band Range: 1-4

Concept of Work

This Career Group provides career Tracks for housekeepers, laundry and dry cleaning workers, and tailors. The housekeepers provide housekeeping services for public buildings, institutions of higher learning, and correctional, residential, and health facilities. The apparel workers provide apparel services, such as laundry, tailoring and dry cleaning for students, inmates, patients, and residents. Employees’ responsibilities range from entry to management level.

Roles Comprising This Group

These roles describe the collective characteristics of the work performed by employees in the Housekeeping and Apparel Services Career Group. The roles define the typical career paths for housekeepers, laundry and dry cleaning workers, and tailors or dressmakers.

Each of these occupations warrants a separate career track. Each of these career paths requires different knowledge, skills, and abilities and would not naturally lead to the other for career progression. However, a role for each of these occupations represents different levels of work, or career progression. Career paths may exist within a single role, extend to other roles in this Career Group, or to roles in other occupationally related Career Groups.

PAY BAND

PRACTITIONER ROLES

ROLE CODE

MANAGEMENT ROLES

ROLE CODE

1

Housekeeping and/or

Apparel Worker I

79071

2

Housekeeping and/or

Apparel Worker II

79072

3

Housekeeping and/or

Apparel Manager I

79073

4

Housekeeping and/or

Apparel Manager II

79074

Role Descriptions

These roles are distinguished based upon the Compensable Factors of Complexity, Results, and Accountability and are used for position classification. These factors should be used for classification and compensation analysis. Recruitment and selection standards must be based on knowledge, skills, and abilities as indicated in the Employee Work Profile.

Housekeeping and/or Apparel Worker I

Code: 79071

Pay Band: 1

SOC: 37-2010*, 51-6011*, and 51-6052*

The Housekeeping and/or Apparel Worker I role provides career tracks for housekeepers, laundry and dry cleaner workers, and tailors performing entry level to advance level services in the areas of housekeeping, laundry, tailoring, and dry cleaning.

Housekeeping and/or Apparel Worker I

COMPLEXITY
  • Tasks are manual labor intensive utilizing cleaning equipment, laundry and dry cleaning equipment and/or a variety of sewing machinery.
  • Ability to perform a variety of cleaning tasks.
  • Applies knowledge of dry cleaning techniques and/or laundry operations and/or knowledge of standard practices and procedures of tailoring.
  • Ability to interpret and follow direction.
  • Internal and external contacts with customers to discuss services.
  • Follows any industry specific guidelines and safety regulations to include blood-borne pathogens and other related OSHA and EPA guidelines.
  • Applies knowledge of cleaning techniques, and proper use of chemicals and solutions.
  • Ability to use industrial grade equipment.
    •

RESULTS
  • Effective job performance results in the successful and timely completion of projects.
  • Ineffective job performance can negatively affect cost, service, timeliness, appearance, convenience, health and safety and public image.
    •

ACCOUNTBILITY
  • Follows, or ensures that others follow, operational and safety procedures.
  • May provide daily work direction.
  • If functioning in a crew leader capacity, responsible for exercising independent judgment in problem solving. Otherwise, refer non-routine issues to higher levels.
  • May be responsible for job coaching/training of co-workers.
    •

 

Housekeeping and/or Apparel Worker II

Code: 79072

Pay Band: 2

SOC: 37-1011*

and 51-1011*

The Housekeeping and/or Apparel Worker II role provides career tracks for supervisors responsible for providing daily supervision in the areas of housekeeping, laundry, tailoring, and dry cleaning. Employees may act as working supervisors and in many cases inspect and approve work of agencies’ housekeeping and/or apparel workers and contract housekeeping and/or apparel workers.

Housekeeping and/or Apparel Worker II

COMPLEXITY
  • Performs a variety of tasks in supervising and performing the required services.
  • Applies knowledge of dry cleaning techniques and/or laundry operations.
  • Applies Knowledge of standard practices and procedures of tailoring.
  • Applies knowledge of housekeeping techniques and operations.
  • Applies knowledge of supervisory practices and principles.
  • Ability to interpret and follow direction as well as provide direction.
  • Internal and external contacts with staff and customers to discuss services.
    •

RESULTS
  • Effective job performance results in the successful and timely completion of projects.
  • Job performance affects cost, service, public image, and performance and safety of subordinates.
  • Effective oversight and training of subordinates.
    •

ACCOUNTABILITY
  • Ensures operational and safety procedures are followed.
  • Provides daily work direction.
  • While functioning in a supervisory capacity, responsible for exercising some independent judgment in problem solving. Non-routine issues are referred to higher levels.
  • Makes on the spot decisions regarding changes in daily working assignments of subordinates. Reacts to unexpected changes in priorities.
  • May provide input to evaluation of assigned staff.
    •

 

Housekeeping and/or Apparel Manager I

Code: 79073

Pay Band: 3

SOC: 37-1011* and 51-1011*

The Housekeeping and/or Apparel Manager I role provides career tracks for managers responsible for managing operational aspects of housekeeping, laundry, tailoring, and/or dry cleaning programs. Responsibilities range from managing segments of programs or managing overall program in agencies. These employees schedule, direct, and coordinate the overall management of assigned operations.

Housekeeping and/or Apparel Manager I

COMPLEXITY
  • Plans, schedules, inspects work, and assigns work to subordinate supervisors and/or teams.
  • Demonstrated ability to provide direction, leadership, and training to employees.
  • External contact with university officials, agency personnel, general public, and outside vendors to resolve problems, purchase supplies, and provide general information.
  • Applies knowledge of management principles and practices.
  • May supervise shift workers and inspect and approve contract workers.
    •

RESULTS
  • Positive long-term effects on agency with major savings in time, money, services, and safety.
  • Best techniques and methods are used, ensuring quality services and meeting established standards.
    •

ACCOUNTABILITY
  • Ensures detailed operational and safety procedures are followed.
  • Plans, schedules, assigns, and evaluates the overall daily operations, interprets policy, and resolves operational issues. Consults with higher level in unusual situations.
  • Supervises supervisors and employees with responsibility for certain aspects of hiring and staff evaluation.
    •

 

Housekeeping and/or Apparel Manager II

Code: 79094

Pay Band: 4

SOC: 11-9199*

The Housekeeping and/or Apparel Manager II role provides career tracks for managers of the administrative and operational aspects of housekeeping, laundry, tailoring, and/or dry cleaning services. Managerial responsibilities range from mid-level to director of the entire program(s). Employees establish and maintain production schedules, procure materials, equipment, and supplies, prepare budgets, and confer and resolve problems with facilities sections and vendors. These positions require Working knowledge of management practices and principles including budgeting, procurement, and supervision, as well as considerable skill and/or experience in the specific areas of housekeeping, laundry, tailoring, and/or dry cleaning.

Housekeeping and/or Apparel Manager II

COMPLEXITY
  • Manages a broad spectrum of functions, staff, and administrative activities.
  • Applies knowledge of subject area(s).
  • Applies knowledge of administration of program, resources, and staff.
  • Demonstrated ability to manage others and to communicate effectively.
  • Develops, interprets, and applies policies.
  • Reviews programs/ processes for effectiveness.
  • Contacts include the public, other state agencies, private entities, and government officials to coordinate and plan activities and negotiate or procure services.
    •

RESULTS
  • Considerable impact on the effectiveness of programs and activities and the level of customer service and public relations.
  • Program meets goals in terms of production by staff and utilization of resources.
    •

ACCOUNTABILITY
  • Effective management of programs, sound decision making and judgment.
  • Develops staff and programs.
  • Develops, interprets, and applies policies.
  • Independently plans, organizes, and directs a comprehensive housekeeping, laundry, tailoring, and dry cleaning program.
  • Manages resources ensuring that program operates within budget.
    •

 

*Statistical Reporting

This Career Group includes, but is not limited to, those in the following Standard Occupational Classifications:

37-0 Building and Grounds, Cleaning and Maintenance Occupations
37-1011 First Line Supervisors/Managers of Housekeeping & Janitorial Workers
37-2010 Building Cleaning Workers
37-2011 Janitors & Cleaners, Except Maids & Housekeeping Cleaners
37-2012 Maids & housekeeping Cleaners
51-1011 First Line Supervisors/Mangers of Production & Operating Worker
51-6000 Textile, Apparel, and Furnishings Workers
51-6011 Laundry & Dry Cleaning Workers
51-6052 Tailors, Dressmakers, & Custom Sewers

New Effective Date: 11/01/01

History

Previous class titles (listed by new role title).

Housekeeping and Apparel Worker I

CLASS CODE

CLASS TITLE

GRADE

62031

Housekeeping Worker

1

62061

Laundry Worker

1

62032

Housekeeping Lead Worker

2

62052

Tailor

2

62062

Laundry Lead Worker

2

62033

Housekeeping Worker Senior

3

62053

Tailor Senior

3

62071

Dry Cleaning Technician

3

Housekeeping and Apparel Worker II

CLASS CODE

CLASS TITLE

GRADE

62041

Housekeeping Supervisor

4

62081

Laundry Supervisor

4

Housekeeping and Apparel Manager I

CLASS CODE

CLASS TITLE

GRADE

62042

Housekeeping Supervisor Senior

6

62193

Tailor Supervisor

6

62082

Laundry Manager

7

62043

Housekeeping Manager

8

Housekeeping and Apparel Manager II

CLASS CODE

CLASS TITLE

GRADE

62044

Housekeeping Manager Senior

9

62083

Laundry Manager Senior

9

62192

Tailor Manager

10

62045

Housekeeping Director

11

62084

Laundry Services Director

11